Covid-19 cancellation

If we are not allowed to host your visit because of the Covid-19 restrictions we will refund all payments you have made for your holiday at Treowen provided that you have complied with our terms and conditions.

There are two issues of contract law in this matter; breach of contract and frustration of contract. We have taken advice from Monmouthshire Trading Standards to ensure that we are acting correctly in relation to both these issues.

1 Frustration of contract

If your booking was for next weekend there would be no doubt that the contract would be frustrated. In the highly unlikely event that all the restrictions were suddenly lifted tomorrow. You would not be able to make the necessary arrangements in time to make your visit to Treowen so the contract would be frustrated. If the contract is frustrated we will refund you in full.

Until it is certain that we will not be allowed to host your visit Treowen as planned you can’t make a claim for frustration of contract.

Provided that you have not breached the terms of our contract we will refund your booking in full if we are not allowed to host your visit to Treowen with the number of guests that you booked for.

2 Breach of contract

If you do not pay the balance in full by the due date you will have breached the terms of our contract and our cancellation policy comes into effect. That means you lose your deposit unless we can get another booking for the dates you have booked.

In order to keep your booking valid you need to pay the balance in full by the due date. You will then be able to claim frustration of contract if we are not allowed to host your visit.

If the contract is frustrated you can then either:

1 get a refund of the whole amount you have paid, or

2 get a refund of the balance and transfer the deposit to a future booking.

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