{"id":442,"date":"2021-01-14T12:44:23","date_gmt":"2021-01-14T12:44:23","guid":{"rendered":"http:\/\/www.treowen.co.uk\/?page_id=442"},"modified":"2026-09-01T17:06:17","modified_gmt":"2026-09-01T17:06:17","slug":"covid-19","status":"publish","type":"page","link":"https:\/\/www.treowen.co.uk\/?page_id=442","title":{"rendered":"Customer Privacy Notice"},"content":{"rendered":"\n<p>This privacy notice tells you what to expect us to do with your personal information. It covers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact Details<\/li>\n\n\n\n<li>What information we collect, use, and why<\/li>\n\n\n\n<li>Lawful bases and data protection rights<\/li>\n\n\n\n<li>Where we get personal information from<\/li>\n\n\n\n<li>How long we keep information<\/li>\n\n\n\n<li>Who we share information with<\/li>\n\n\n\n<li>How to complain<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact details&nbsp;<\/h2>\n\n\n\n<p><strong>Post<\/strong>:\u00a058 Monnow Street, Monmouth, Gwent, NP25 3EN.\u00a0<\/p>\n\n\n\n<p><strong>Telephone<\/strong>:\u00a007402246502\u00a0<\/p>\n\n\n\n<p><strong>Email:\u00a0<\/strong>cio@treowen.co.uk\u00a0<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What information we collect, use, and why&nbsp;<\/h2>\n\n\n\n<p>We collect or use the following information to&nbsp;<strong>provide services and goods, including delivery<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details\u00a0<\/li>\n\n\n\n<li>Addresses<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following information for&nbsp;<strong>service updates or marketing purposes<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details\u00a0<\/li>\n\n\n\n<li>Addresses\u00a0<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following information for&nbsp;<strong>scientific or historical research purposes, for statistical purposes or for archiving in the public interest<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details\u00a0<\/li>\n\n\n\n<li>Addresses\u00a0<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following personal information for&nbsp;<strong>dealing with queries,&nbsp;complaints&nbsp;or claims<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details\u00a0<\/li>\n\n\n\n<li>Addresses\u00a0<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lawful bases and data protection rights&nbsp;<\/h2>\n\n\n\n<p>Under&nbsp;UK&nbsp;data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible&nbsp;<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/getting-started-with-gdpr\/data-protection-principles-definitions-and-key-terms\/#lawfulbasis\" target=\"_blank\" rel=\"noreferrer noopener\">lawful bases<\/a>&nbsp;in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website.&nbsp;<\/p>\n\n\n\n<p>Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your right\u00a0of\u00a0access<\/strong>\u00a0&#8211; You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#roa\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right of access<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your right to rectification<\/strong>\u202f- You have the right to ask us to correct or\u00a0delete\u00a0personal information you think is inaccurate or incomplete.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtr\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to rectification<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your right to erasure<\/strong>\u202f- You have the right to ask us to\u00a0delete\u00a0your personal information.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rte\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to erasure<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your right to restriction of processing<\/strong>\u202f- You have the right to ask us to limit how we can use your personal information.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtrop\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to restriction of processing<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your right to object to processing<\/strong>\u202f- You have the right to object to the processing of your personal data.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rto\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to object to processing<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your right to data portability<\/strong>\u202f- You have the right to ask that we transfer the personal information you gave us to another\u00a0organisation, or to you.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtdp\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to data portability<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your right to withdraw consent<\/strong>\u202f\u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtwc\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to withdraw consent<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>If you make a request, we must respond to you without undue delay and in any event within one month.&nbsp;<\/p>\n\n\n\n<p>To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our lawful bases for the collection and use of your data&nbsp;<\/h2>\n\n\n\n<p>Our lawful bases for collecting or using personal information to&nbsp;<strong>provide services and goods<\/strong>&nbsp;are:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we\u00a0gave\u00a0you all the relevant information.\u00a0All of\u00a0your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.\u00a0<\/li>\n\n\n\n<li>Contract \u2013 we\u00a0have to\u00a0collect or use the information so we can\u00a0enter into\u00a0or carry out a contract with you.\u00a0All of your data protection rights may apply except the right to object.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for&nbsp;<strong>service updates or marketing purposes<\/strong>&nbsp;are:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we\u00a0gave\u00a0you all the relevant information.\u00a0All of\u00a0your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.\u00a0<\/li>\n\n\n\n<li>Contract \u2013 we\u00a0have to\u00a0collect or use the information so we can\u00a0enter into\u00a0or carry out a contract with you.\u00a0All of your data protection rights may apply except the right to object.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for&nbsp;<strong>scientific or historical research purposes, for statistical purposes or for archiving in the public interest\u202f<\/strong>are:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we\u00a0gave\u00a0you all the relevant information.\u00a0All of\u00a0your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for&nbsp;<strong>dealing with queries, complaints or claims<\/strong>&nbsp;are:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contract \u2013 we\u00a0have to\u00a0collect or use the information so we can\u00a0enter into\u00a0or carry out a contract with you.\u00a0All of your data protection rights may apply except the right to object.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where we get personal information from&nbsp;<\/h2>\n\n\n\n<p>Directly from you\u00a0<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who we share information with&nbsp;<\/h2>\n\n\n\n<p>Data processors\u00a0&#8211; <strong>SuperControl<\/strong>\u00a0<\/p>\n\n\n\n<p>This data processor does the following activities for us: We use&nbsp;SuperControl&nbsp;to manage our online booking process. We have a written contract with&nbsp;SuperControl&nbsp;to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to complain&nbsp;<\/h2>\n\n\n\n<p>If you have any concerns about our use of your personal information, you can make a data protection complaint to us:&nbsp;<\/p>\n\n\n\n<p><strong>Email:<\/strong>\u00a0CIO@treowen.co.uk\u00a0<\/p>\n\n\n\n<p><strong>Post:<\/strong>&nbsp;Treowen&nbsp;CIO 58 Monnow Street Monmouth NP25 3EN&nbsp;<\/p>\n\n\n\n<p>If you&nbsp;remain&nbsp;unhappy with how&nbsp;we\u2019ve&nbsp;used your data after raising a complaint with us, you can also complain to the ICO.\u202f&nbsp;<\/p>\n\n\n\n<p>Information Commissioner\u2019s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF\u00a0<\/p>\n\n\n\n<p>Helpline number: 0303 123 1113\u00a0\u00a0<br>Website: https:\/\/www.ico.org.uk\/make-a-complaint\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This privacy notice tells you what to expect us to do with your personal information. It covers: Contact details&nbsp; Post:\u00a058 Monnow Street, Monmouth, Gwent, NP25 3EN.\u00a0 Telephone:\u00a007402246502\u00a0 Email:\u00a0cio@treowen.co.uk\u00a0 What information &hellip; <a href=\"https:\/\/www.treowen.co.uk\/?page_id=442\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Customer Privacy Notice<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-442","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"This privacy notice tells you what to expect us to do with your personal information. 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