Terms and conditions

Safety

It is a condition of the letting that you will be the temporary responsible person for the Fire Safety Risk Assessments required for the letting of Treowen and that you will be responsible for the safety of your guests during their stay at Treowen. (You can download the Risk Assessments and Advice on Health and Safety from the “Links” page of our website www.treowen.co.uk.) However you can delegate the tasks involved to other members of your party.

The house is surrounded by a working tenanted farm. Please take care near any farm machinery, particularly of children, as the operator may not be able to see them. For safety reasons you may only go into the farm buildings with specific permission. Swimming in the ponds and lakes is not allowed.


Deposits

Payment in full is required for bookings less than 8 weeks in advance. A deposit of 25% of the charge is required to confirm bookings made more than 8 weeks in advance. The balance must be paid at least 8 weeks before the beginning of the holiday. Once a confirmation of booking has been sent, you are responsible for the full cost of your holiday as shown on the confirmation. Refunds less an administration charge of £40 will only be made if we are able to re-book Treowen for the same period.

Payment

Payment may be made by cheque (payable to R.A. & J.P. Wheelock) or bank transfer (09-06-66 42493278).

Contract

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

Party size and use of the house

The house is equipped for thirty five visitors and is let as self catering accommodation. Treowen is approved for civil weddings and partnerships. Use of the house for weddings, receptions, functions including non-residents, etc will only be considered if permission is requested at the time of booking and there may be an additional charge. Permission for fireworks costs £40 and may not be available at certain times of year for animal welfare reasons. We reserve the right to refuse or revoke any bookings from parties which may in our opinion (and at our sole discretion) be unsuitable for Treowen.

Arrival and departure

Normally on Friday or Monday: to give time for cleaning, arrival after 4pm and departure before 10am, extended for weekend breaks to 5pm on Sundays.

Heating and fuel

Prices include wood chip for central heating and hot water, electricity and an initial supply of firewood. Extra firewood is paid for by the barrow load.

Linen

Duvets, covers, sheets and pillowcases provided for up to 25; ten camp beds, but not bedding, for additional visitors; two highchairs and two cots without bedding. Tea towels are provided, but personal towels are not provided.

Cleaning

We ask you to leave the house as clean as you would like to find it. The house is cleaned between visitors. There is no extra charge for this service unless extra heavy cleaning is required after you leave, or you do not leave the property and its contents reasonably tidy.

Damage

All damage and breakages are your legal responsibility and their cost shall be payable on demand. However minor damage or breakages will not normally be charged. We reserve the right to charge up to 100% extra for damage not reported to us

Motor cars and personal belongings

Motor cars and personal belongings are at your risk at all times, and no responsibility can be accepted for loss or damage to motor cars, their contents or personal belongings.

Access

We shall be allowed access to Treowen at any reasonable time.

Pets

Pets are welcome at a charge of £15. Dogs must be kept on a lead to prevent sheep worrying.

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